Shipping policy

DIGITAL PRODUCTS - Ebooks | Audiobooks

All digital products like ebooks and audiobooks are exempt from shipping charges and are manually delivered to your email inbox.

 

PHYSICAL PRODUCTS - Paperback & Print Books | Swag | Gift Shop Items

Shipping and Delivery

  • All physical products in our store are created and shipped by third-party fulfillment partners. As such, we do not have direct control over shipping times, costs, or potential delays.
  • Shipping times vary depending on your location and the specific item you purchase. Estimated delivery times will be provided during checkout, but these are not guaranteed. Delays may occur due to factors outside of our control, such as weather conditions or carrier issues.
  • Once your order has been shipped, you will receive a tracking number to monitor your package.

Shipping Costs

  • Shipping costs are calculated at checkout based on the destination and the weight of your order. Unfortunately, we do not have control over third-party shipping fees, so prices may vary.

International Shipping

  • We currently offer international shipping to selected countries. International shipping times may be longer, and additional customs fees or import taxes may apply. These fees are the responsibility of the customer and are not included in the shipping cost at checkout.

Shipping Issues and Delays

  • While we work with reliable fulfillment partners, we cannot be held responsible for any shipping delays, damages, or lost packages that occur after your order has been handed over to the carrier.
  • If you experience any issues with your shipment, please reach out to our customer service team, and we will assist you in contacting the carrier or fulfillment partner to resolve the matter.

Address Accuracy

  • Please ensure that the shipping address you provide is accurate. We cannot be held responsible for items lost or delayed due to incorrect shipping information.

Returns and Exchanges

  • Due to the nature of the fulfillment process, we are unable to accept returns or exchanges unless the item is damaged or defective. If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receipt, and we will resolve the issue.

Contact Us
If you have any questions about your order or need assistance, please don't hesitate to reach out to us at books@urcelia.com